Privacy Policy

Last updated:

Introduction

Welcome to Shimvorndhexur. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services for custom blinds and curtains manufacturing.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy.

Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us. The personal information we collect may include:

Name and contact information including email address, phone number, and mailing address
Project details and specifications for window treatment orders
Billing and payment information for order processing
Communication preferences and correspondence history
Property measurements and installation requirements
Feedback, reviews, and testimonials you choose to provide

We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website, and other technical information.

How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

To facilitate account creation and authentication processes
To process and fulfill your orders for custom blinds, curtains, and related products
To schedule consultations, measurements, and installation appointments
To send you marketing and promotional communications (with your consent)
To respond to your inquiries and provide customer support
To send administrative information about changes to our terms, conditions, and policies
To protect our services and maintain security of our website
To comply with legal obligations and resolve disputes
To improve our products, services, and overall customer experience

Sharing Your Information

We may share or transfer your information in the following situations:

With service providers who assist us in operating our business, such as payment processors, shipping companies, and installation contractors
With business partners who offer products or services jointly with us
When required by law or to respond to legal process
To protect our rights, privacy, safety, or property, and that of our customers or others
In connection with a merger, acquisition, or sale of all or a portion of our assets

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Generally, we retain customer records for a minimum of seven years to comply with tax and accounting requirements and to provide ongoing warranty support for our products.

If you have placed an order with us, we will retain your order history and related information to facilitate returns, warranty claims, and reorders. You may request deletion of your information at any time, subject to our legal retention requirements.

Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We implement a variety of security measures including encryption of sensitive data, secure socket layer (SSL) technology, regular security assessments, access controls limiting employee access to personal information, and secure data storage systems.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

The right to access and receive a copy of your personal information
The right to rectify or update inaccurate personal information
The right to request deletion of your personal information
The right to restrict or object to our processing of your information
The right to data portability
The right to withdraw consent at any time
The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframe required by applicable law.

Children's Privacy

Our website and services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child under 16, please contact us.

Third-Party Websites

Our website may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Shimvorndhexur
200 N Arthur Ashe Blvd
Phone: +1 804-340-1400
Email: touch@shimvorndhexur.world